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+€480 Bonus Register NowThe Betsixty Casino support team is available around the clock to help with any question, whether it concerns your account, a bonus, a payment or a technical issue. Below you will find all available contact channels and guidance on which one to use depending on your situation.
Betsixty offers two direct support channels, both staffed 24 hours a day, 7 days a week. For most questions, live chat is the fastest route: responses typically arrive within a few minutes and the chat window is accessible from every page of the website, including on mobile. For more detailed queries that benefit from a written record, or where you need to attach documents, email is the better option.
The quickest way to get help. Click the chat icon in the corner of any page to connect with a support agent in real time. Available 24/7, including on mobile.
For complex queries, verification questions or issues that require documentation, contact us by email. Responses are typically delivered within 24 hours.
When contacting support, having your account details ready speeds things up considerably. For payment-related queries, include the transaction date, amount and method used. For bonus disputes, note the name of the promotion and when you activated it. The more specific your message, the faster the team can resolve your issue.
Support is conducted in English. If your query involves account verification or a withdrawal hold, the support team will guide you through any outstanding steps and confirm expected timelines directly in the chat or email thread.
Before reaching out, it is worth checking whether your question is covered by one of the topics below. Many issues can be resolved directly from your account settings without needing to contact support at all.
If your account is pending verification, check that your submitted documents are clear and fully visible at all edges. Verification takes between 0 and 12 hours in most cases. If more than 12 hours have passed without a response, contact support via live chat and reference your submission time.
Deposits are processed instantly for most methods. If a deposit has not appeared in your balance after 15 minutes, contact support with the transaction reference number from your payment provider. Withdrawals are processed within 0 to 24 hours once verification is complete. The daily withdrawal limit is €1,000, the weekly limit is €3,000 and the monthly limit is €10,000.
Bonus queries, including activation issues or questions about wagering progress, can be checked in the promotions section of your account. If a bonus has not been credited after a qualifying deposit, contact support via live chat with your deposit confirmation and the name of the promotion.
Deposit limits, session controls and self-exclusion options are all available directly in your account settings. If you need to activate a permanent self-exclusion or require assistance with a cooling-off period, the support team is available to help at any time without judgement.
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